CAHPS Hospital Survey (HCAHPS)

A tool to measure and report patients’ perspectives of their care

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program, which is sponsored by the Agency for Healthcare Research and Quality (AHRQ), has developed a survey to uniformly measure and publicly report patients’ perspectives of their inpatient care.

The CAHPS Hospital Survey (HCAHPS; also known as Hospital CAHPS), is being implemented nationally as part of the work of the Hospital Quality Alliance (HQA), a partnership of federal agencies, hospital organizations, consumer and employer groups, clinicians, and other key national groups interested in quality measurement and public transparency.

How HCAHPS works

HCAHPS provides a national standard and mechanism for collecting and reporting patient perspectives on care information, which complements similar work that many hospitals already conduct. A random sample of patients from each hospital is asked to take the survey after they leave the hospital. Survey results are available on www.hospitalcompare.hhs.gov to help consumers and others make more informed assessments of the hospitals serving their communities.

How to participate

Using QualityNet

General information

Last updated September 25, 2008